Privacy Policy – Delite Global Nest
Introduction:
Delite Global Nest (hereinafter “DGN”) recognizes the importance of privacy of
its users and also of maintaining confidentiality of the information provided by
its users as a responsible data controller and data processer.
This Privacy Policy provides for the practices for handling and securing user’s
Personal Information (defined hereunder) by DGN and its subsidiaries and
affiliates.
This Privacy Policy is applicable to any person (‘User’) who creates a profile by
registering on DGN website for accessing Website and facilitating the
processing of booking of any product(s) or service(s) made available by DGN
on Website.
For the purpose of this Privacy Policy, wherever the context so requires “you”
or “your” shall mean User and the term “we”, “us”, “our” shall mean DGN. For
the purpose of this Privacy Policy, Website means the website(s), mobile site(s)
and mobile app(s).
By using or accessing the Website, the User hereby agrees with the terms of
this Privacy Policy and the contents herein. If you disagree with this Privacy
Policy please do not use or access our Website.
This Privacy Policy does not apply to any website(s), mobile sites and mobile
apps of third parties, even if their websites/products are linked to our Website.
User should take note that information and privacy practices of DGN’s business
partners, advertisers or other sites to which DGN provides hyperlink(s), may be
materially different from this Privacy Policy. Accordingly, it is recommended
that you review the privacy statements and policies of any such third parties
with whom they interact.
This Privacy Policy is an integral part of your User Agreement with DGN and
all capitalized terms used, but not otherwise defined herein, shall have the
respective meanings as ascribed to them in the User Agreement.
USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with DGN shall be primarily processed in India
and such other jurisdictions where a third party engaged by DGN may process
the data on DGN’s behalf. By agreeing to this policy, you are providing DGN
with your explicit consent to process your personal information for the
purpose(s) defined in this policy. The data protection regulations in India or
such other jurisdictions mentioned above may differ from those of your country
of residence.
If you have any concerns in the processing your data and wish to withdraw your
consent, you may do so by writing to the following email id:
president@dgn.business. However, if such processing of data is essential for
us, then we may not be able to serve after your withdrawal of consent.
A withdrawal of consent by you for us to process your information may
severely inhibit our ability to serve you properly.
TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS
“Personal Information” of User shall include the information shared by the
User and collected by us for the following purposes:
Registration on the Website: Information which you provide while registering
on the Website, including but not limited to information about your personal
identity such as name, gender, age etc., your contact details such as your email
address, postal addresses, telephone (mobile or otherwise) and/or fax numbers.
The information may also include information such as your banking details
(including credit/debit card) and any other information relating to your income
etc. (as shared by you).
Other information: We many also collect some other information and
documents including but not limited to:
Booking history (other than banking details) and other details of
transactions whose booking is processed by you.
Your usernames, passwords, email addresses and other security-related
information.
Data either created by you and which you wish to store on our servers
such as image files, documents etc.
Any Information shared by you disclosed to us including but not limited
to information to be shared by us with the ultimate service provider(s).
HOW WE USE YOUR PERSONAL INFORMATION:
The Personal Information collected maybe used in the following manner:
While making a booking, we may use Personal Information as shared to
complete your bookings processed by you expeditiously.
We may also use the Information provided by you for several reasons including
but not limited to:
confirm the reservations with respective service providers;
send booking confirmations by any mode of communication;
send any updates or changes to the booking(s);
allow our customer service to contact you, if necessary;
customize the content of our Website;
send verification message(s) or email(s);
Validate and to prevent any misuse or abuse of your account on Website;
Pitch other products or business opportunities by us, our affiliate or
associate entities.
Surveys:
We value opinions and comments from our Users and frequently conduct
surveys, both online and offline. Participation in these surveys is entirely
optional. Typically, the information received is aggregated, and used to make
improvements to Website and to develop appealing content and features for
Users based on the results of the surveys. Identity of the survey participants is
anonymous unless otherwise stated in the survey.
Marketing Promotions, Research and Programs:
Marketing promotions, research and programs help us to identify your
preferences, develop programs and improve user experience. Personal
Information collected by us for such activities may include contact information
and survey questions. We use such Personal Information to develop promotions
and product improvements. In addition, you may look forward to receiving
periodic marketing emails, newsletters and exclusive promotions. From time to
time we may add or enhance services made available on the Website. To the
extent these services used by you, we will use the Personal Information you
provide to facilitate the service(s) requested.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
DGN will retain your Personal Information on its servers for as long as is
reasonably necessary for the purposes listed in this policy. In some
circumstances we may retain your Personal Information for longer periods of
time, for instance where we are required to do so in accordance with any legal,
regulatory, tax or accounting requirements.
Where your personal data is no longer required we will ensure it is either
securely deleted or stored in a way which means it will no longer be used by the
business.
COOKIES AND SESSION DATA
Cookies:
DGN uses cookies to personalize your experience on the Website and any
advertisements that may be displayed.
Cookies are small pieces of information that are stored by your browser on your
device’s hard drive. Cookies allow us to serve you better and more efficiently.
Cookies also allow ease of access, by logging you in without having to type
your login name each time (only your password is needed); we may also use
such cookies to display any advertisement(s).
Most web browsers automatically accept cookies. Of course, by changing the
options on your web browser or using certain software programs, you can
control how and whether cookies will be accepted by your browser. DGN
supports your right to block any unwanted internet activity, especially that of
unscrupulous websites. However, blocking DGN cookies may disable certain
features on the Website, and may hinder an otherwise seamless experience to
book or use certain services available on the Website. Please note that it is
possible to block cookie activity from certain websites while permitting cookies
from websites you trust.
Automatic Logging of Session Data:
Each time you access the Website your session data gets logged. Session data
may consist of various aspects like the IP address, operating system and type of
browser software being used and the activities conducted by the User while on
the Website.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
Service Providers and suppliers:
The information provided by you shall be shared with the end service providers
like airlines, hotels, bus service providers, cab rental, railways or any other
suppliers who are responsible for fulfilling your booking. You may note that
while processing a booking for DGN you authorize us to share the information
with the said service providers and suppliers. It is pertinent to note that DGN
does not authorize the end service provider to use your information for any
other purpose(s) except as may be for fulfilling their part of service. However,
how the said service providers/suppliers use the information shared with them is
beyond the purview and control of DGN as they process Personal Information
as independent data controllers, and hence we cannot be made accountable for
the same. You are therefore advised to review the privacy policies of the
respective service provider or supplier whose services you book on Website.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and efficiency, we may, under
controlled and secure circumstances, share your Personal Information with our
affiliate or associate entities. This will enable us to provide you with
information about various products and services.
If the assets of DGN are acquired, any and all information may also be
transferred to the acquirer depending upon the nature of such acquisition. In
addition, as part of business expansion/development/restructuring or for any
other reason whatsoever, if we decide to sell/transfer/assign our business, any
part thereof, any of our subsidiaries or any business units, then as part of such
restructuring exercise the information including the Personal Information
collected herein shall be transferred accordingly.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
We may also share certain filtered Personal Information to our corporate
affiliates or business partners who may contact to offer certain products or
services, which may include free or paid products / services. DGN may share
your Personal Information to third party that DGN may engage to perform
certain tasks on its behalf, including but not limited to payment processing, data
hosting, and data processing platforms.
We use non-identifiable Personal Information of Users in aggregate or
anonymised form to build higher quality, more useful online services by
performing statistical analysis of the collective characteristics and behaviour of
our User’s, and by measuring demographics and interests regarding specific
areas of the Website. We may provide anonymous statistical information based
on this data to suppliers, advertisers, affiliates and other current and potential
business partners. We may also use such aggregate data to inform these third
parties as to the number of people who have seen and clicked on links to their
websites. Any Personal Information which we collect and which we may use in
an aggregated format is our property. We may use it, in our sole discretion and
without any compensation to you, for any legitimate purpose including without
limitation the commercial sale thereof to third parties.
Occasionally, DGN will hire a third party for market research, surveys etc. and
will provide information to these third parties specifically for use in connection
with these projects. The information (including aggregate cookie and tracking
information) we provide to such third parties, alliance partners, or vendors are
protected by confidentiality agreements and such information is to be used
solely for completing the specific project, and in compliance with the applicable
regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, DGN may disclose User’s
Personal Information if required to do so:
by law, required by any enforcement authority for investigation, by court
order or in reference to any legal process;
to conduct our business;
for regulatory, internal compliance and audit exercise(s)
to secure our systems; or
to enforce or protect our rights or properties of DGN or any or all of its
affiliates, associates, employees, directors or officers or when we have
reason to believe that disclosing Personal Information of User(s) is
necessary to identify, contact or bring legal action against someone who
may be causing interference with our rights or properties, whether
intentionally or otherwise, or when anyone else could be harmed by such
activities.
Such disclosure and storage may take place without your knowledge. In that
case, we shall not be liable to you or any third party for any damages howsoever
arising from such disclosure and storage.
HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-
MAILS?
You will occasionally receive e-mail updates from us about the promotions and
offers of DGN services, and other noteworthy items. We hope you will find
these updates interesting and informative. If you wish not to receive them,
please click on the “unsubscribe” link or follow the instructions in each e-mail
message.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
All the information on the Website are secured. Website has stringent security
measures in place to protect the loss, misuse, and alteration of the information
under our control. Whenever you change or access your account information,
we offer the use of a secure server. Once your information is in our possession
we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or
decline to provide any permissions on its Website as covered above at any time.
In case, you choose to do so then your access to the Website may be limited, or
we might not be able to provide the services to you. You may withdraw your
consent by sending an email to president@dgn.business
YOUR RIGHTS QUA PERSONAL INFORMATION
You may access the Personal Information from your registered account with
DGN on Website. You may also correct your personal information or delete
such information (except some mandatory fields) from your registered account
directly. If you don’t have such a user account, then you write
to president@dgn.business
ELIGIBILITY TO TRANSACT WITH DGN
You must at least 18 years of age to transact directly with DGN and also to
consent to the processing of your personal data.
CHANGES TO THE PRIVACY POLICY
We reserve the rights to revise the Privacy Policy from time to time to suit
various legal, business and customer requirement. We will duly notify the users
as may be necessary.
You may always submit concerns regarding this Privacy Policy via email to us
at president@dgn.business . DGN shall endeavour to respond to all reasonable
concerns and inquires
Delite Global Nest’s Terms of Use
Last updated: 12-02-2022
APPLICABILITY OF THE TERMS OF USE
The following Terms together with the documents referred to in it (hereby
collectively referred to as “Terms”) are an agreement that incorporates the terms
and conditions of the websites of Delite Global Nest India Limited and its
subsidiary or holding companies (hereby collectively referred to as “Delite
Global Nest”) including www.Delite Global Nest.com, the desktop and mobile
sites, subsites or affiliated websites, smartphone and desktop apps such as iOS,
Android, macOS or Windows apps, apps for other digital devices, or any other
Customer interface channels which includes its sales persons, offices, call
centres, advertisements, information campaigns, etc. (hereby collectively
referred to as “Platforms”) to provide services to any person making use of our
Platforms (hereby referred to as “Customer”, “Customers”, “you”, or “your”)
for accessing, or browsing, our Platforms, whether as a guest or a registered
Customer for the purpose of using or obtaining any materials, information,
products or services.
By making use of our Platforms, Customers are deemed to have read,
understood and expressly accepted these Terms which shall govern the desired
transaction or provision of such services by Delite Global Nest for all purposes.
These Terms shall be a binding on Customers. All rights and liabilities of the
Customers and/or Delite Global Nest with respect to any information or services
to be provided by Delite Global Nest shall be restricted to the scope of these
Terms. If you do not agree to these Terms, you must not use our Platforms.
OTHER APPLICABLE TERMS
In addition to these Terms, there are certain terms of service (hereby referred to
as “TOS”) specific to the travel services and products such as flights,
accommodations, rental cars, activities, bus, rail, trains, car transfers, cruises,
packages, travel insurance, FOREX, sim-cards, travel visas or any other travel
or related services (hereby collectively referred to as “Travel Products”) that
you can access through our Platforms and also certain facilitating services and
offers offered by Delite Global Nest. Such TOS will be provided or updated by
Delite Global Nest which shall be deemed to be a part of these Terms.
Customers shall be required to read and accept the relevant TOS for the service
or product availed by them.
Additionally, the Service Provider itself may provide terms and guidelines that
govern particular features, offers or the operating rules and policies applicable
to each of the Travel Products on Delite Global Nest. Customers shall be
responsible for ensuring compliance with the terms and guidelines or operating
rules and policies of the Service Provider with whom Customers elect to deal,
including terms and conditions set forth in a Service Providers’ fare rules,
contract of carriage or other rules.
Delite Global Nest offers Travel Products to Customers conditioned on
acceptance without modification of all the terms, conditions and notices
contained in these Terms and the TOS, as may be applicable from time to time.
For the removal of doubts, it is clarified that availing of the Travel Products by
Customers constitutes an acknowledgement and acceptance by the Customers of
these Terms and the TOS. If Customers do not agree with any part of such
terms, conditions, and notices, they must not avail Delite Global Nest’s Travel
Products.
Our Privacy Policy, which sets out the terms on which we process any personal
data we collect from you, or that you provide to us, is a binding on Customers.
By using our Platforms, Customers consent to such processing and you warrant
that all data provided by you is true, accurate, current and complete.
In a case where any of the terms, conditions, and notices of the Terms contained
herein conflict with any additional terms or other terms and guidelines
contained within any other Delite Global Nest’s document, then these Terms
shall control.
INTERPRETATION NUMBER AND GENDER
The Terms herein shall apply equally to both the singular and plural form of the
terms defined. Whenever the context may require, any pronoun shall include the
corresponding masculine, feminine and neuter form. The words “include”,
“includes” and “including” shall be deemed to be followed by the phrase
“without limitation”. Unless the context otherwise requires, the terms “herein”,
“hereof”, “hereto”, ‘hereunder” and words of similar import refer to these Terms
as a whole.
HEADINGS AND FONT EMPHASIS
The headings and subheadings, bold effects, font colour or other emphasis on
fonts herein are included for convenience and identification only and are not
intended to describe, interpret, define or limit the scope, extent or intent of these
Terms, terms and conditions, notices, or the right to use this website by
Customers contained herein or any other section or pages of our Platforms or its
partner websites or any provision hereof in any manner whatsoever.
USE OF OUR PLATFORMS
When you use our Platforms, you must confirm that:
you will use our Platforms in accordance with these Terms;
you are at least 18 years of age and are of sound mind;
you possess the legal authority to create a binding legal obligation;
you warrant that all data provided by you is true, accurate, current and
complete;
you will not make any speculative, false, or fraudulent reservation or any
reservation in anticipation of demand;
you will only use our Platforms to make legitimate reservations for you or
for another person for whom you are legally authorised to act;
you will inform such other persons about the Terms that apply to the
reservations you have made on their behalf, including all rules and
restrictions applicable thereto; and
you are the end consumer (person who intends to use the service) and not
a travel agent, consultancy, airline or company engaged in similar or
conflicting business operations as that of Delite Global Nest and do not
intend to modify, copy, distribute, transmit, display, perform, reproduce,
publish, license, create derivative works from, transfer, sell, or re-sell any
information, software, products, or services obtained from or through our
Platforms or use it for any commercial purpose without the express
written approval from Delite Global Nest;
DELITE GLOBAL NEST IS AN INTERMEDIARY
Delite Global Nest does not provide, own or control any of the Travel Products
unless specifically specified. Such travel or related services are owned,
controlled or made available by third parties (hereby referred to as “Travel
Providers”) either directly or as an agent or sub-agent. Delite Global Nest acts
as a middleman solely to assist Customers in collectively gathering travel
information about various available travel services, determining the availability
of travel-related products and services, making legitimate reservations or
otherwise transacting business with travel suppliers, and for facilitating travel
requirements. You agree that Delite Global Nest only provides intermediary
services in order to facilitate services to you. The Travel Providers are
responsible for the Travel Products. The travel provider’s Terms and privacy
policies apply to your booking so you must agree to, and understand those
Terms. Further, the terms of the actual travel provider apply to your travel, so
you must also agree to and understand those terms. Your interaction with any
travel provider accessed through our Platforms is at your own risk and Delite
Global Nest does not have any responsibility should anything go wrong with
your booking or during your travel. Delite Global Nest is not the last mile
service provider to you and therefore Delite Global Nest shall not be deemed to
be responsible for any lack or deficiency of services provided by any person or
entity. You agree to abide by the terms of use imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier’s rules and restrictions regarding
availability and use of fares, products, or services.
Delite Global Nest hosts content, including prices, made available by or
obtained from Travel Providers. Delite Global Nest is in no way responsible for
the accuracy, timeliness or completeness of such content. Since Delite Global
Nest has no control over the Travel Products and does not verify the content
uploaded by the Travel Providers, it is not possible for us to guarantee the prices
displayed on our Platforms. Prices change constantly and additional charges
(e.g. payment fee, service charges, checked-in luggage fee, local taxes and fee)
may apply, so you should always check whether the price asked for a booking is
the one you expected.
If you refer to or make a booking through our Platforms for Travel Products,
that booking is made with the Travel Providers named on the booking page and
our Platforms only act as a Customer interface. Accordingly, Delite Global Nest
has no responsibility for the booking or the Travel Products because Delite
Global Nest has no involvement in creating the description of the Travel
Products, in defining the price and any fee, and in providing the Travel Products
that you book. If you have any issues or disputes around your booking and/or
the Travel Products, you agree to address and resolve these with the Travel
Providers and not with Delite Global Nest. Delite Global Nest at its own
discretion may or may not assist you to resolve issues with Travel Providers
when necessary.
Fee PAYMENT
Delite Global Nest reserves the right to charge listing fee for certain listings, as
well as transaction fee based on certain completed transactions using the
services. Delite Global Nest further reserves the right to alter any and all fee
from time to time, without notice.
The Customer shall be completely responsible for all charges, fee, duties, taxes,
and assessments arising out of the use of the services.
In case, there is a short charging by Delite Global Nest for listing, services or
transaction fee or any other fee or service because of any technical or other
reason, it reserves the right to deduct/charge/claim the balance subsequent to the
transaction or any future transaction with that Customer at its own discretion.
FAILED BOOKING POLICIES
In certain rare scenarios, some booking reservations may not get
confirmed for any reason whatsoever. Such a booking is hereby referred
to as “Failed Booking(s)”.
Delite Global Nest endeavours to provide superior corrective measures to
Failed Bookings. However, Delite Global Nest is not under any
obligation to make another booking in lieu of or to compensate or replace
the unconfirmed one. All subsequent further bookings will be treated as
new transactions with no reference to the earlier unconfirmed reservation.
In the case of Failed Bookings, Delite Global Nest shall try to contact you
using the contact information from the reservations process within 24
hours of the Failed Booking.
You will be issued a refund or Delite Global Nest may offer you to
rebook a similar Travel Product to/at your destination from the ones
available at that time.
If the amount of the alternate travel product booking is lower than the
amount of the Failed Booking amount, the Balance Amount shall be
refunded to you.
If the amount of the alternate travel product booking is higher than the
amount of the Failed Booking amount, the Balance Amount shall be
collected from you. An email requesting additional payments shall be
sent to the email address provided by you while booking the original
Failed Booking. The additional payment link contained in this email shall
be valid only for a specific time as mentioned in the email. If you fail to
make the additional payment for the alternate travel product within the
stipulated time period, it shall be deemed that you are not interested
anymore in this alternate travel product and you will be issued a refund
for the Failed Booking.
In case we are unable to make contact with you, we shall issue a refund
for the Failed Booking.
Any such refunds shall be processed within 7 days of the Failed Booking.
The refund will be credited back to the same account from where the
payment was made or credited to the Customer’s account balance. For
example, if you used a credit card for booking, Delite Global Nest will
make an appropriate charge reversal on the same credit card.
In some special cases, a charge reversal may not be possible. For
example, deactivation or expiry of the credit card used during booking. In
such a case, other modes of payment may be used. Understandably, the
refund process time taken for special cases may take more time than
usual.
COUPON CODES
Coupon or promotion codes may be issued by Delite Global Nest or any of its
third-party associates from time to time which may be availed on our Platforms
as a discount coupon. Customers are advised that the promotional offer of using
Promotion Codes for receiving discounts can be availed only if correct and full
details (of the promotional code) are filled in at the time of making the booking.
In case if the Customer fails to enter the promo code before making the
booking, the company shall not be liable to give any credit to the Customer after
the booking has been made.
Considering there are multiple promotional offers running on our Platforms,
Customers can avail the benefit of only one offer at a time. No two promotional
codes can be combined at the time of making a booking.
Promotional discounts may be applied only on the base fare or amount for all
services unless explicitly specified. Discounts may not be applicable for any
additional components including taxes unless explicitly specified.
On cancellation of bookings done using promotional codes, the cancellation
charges are calculated on the total price before discount. For such bookings, an
additional Delite Global Nest cancellation charge may be applied and deducted
from the refund amount after applying the service provider’s cancellation
policy.
NO SHOW / UNUTILISED TRAVEL BOOKINGS
Customers shall request Delite Global Nest for any refunds against underused,
unused or ‘no show’ Travel Products’ booking for any reasons within 90 days
from the date of departure for the air ticket and/or the date of check in for the
hotel booking and/or start date in case of other Travel Products. Any applicable
refunds would accordingly be processed as per the defined policies of the
service provider, travel provider, and Delite Global Nest as the case may be. No
refund would be payable for any requests made after the expiry of 90 days as
above and all unclaimed amounts for such underused, unused or ‘no show’
Travel Products’ booking shall be deemed to have been forfeited.
INSURANCE
Unless explicitly provided by Delite Global Nest in any specific service or
deliverable, obtaining sufficient insurance coverage is the obligation/option of
the Customer and Delite Global Nest doesn’t accept any claims arising out of
such scenarios.
Insurance, if any, provided as a part of the service/ product by Delite Global
Nest shall be as per the terms and conditions of the insuring company.
Customers shall contact the insurance company directly for any claims or
disputes and Delite Global Nest shall not provide any express or implied
undertakings for acceptance of the claims by the insurance company.
CURRENCY AND PAYMENTS
Some Travel Products may also be sold in another currency than the one present
or chosen by you for the display of the search results. Our currency conversion
is for information purposes only and should not be relied upon as accurate and
real time; actual rates may vary and your payment provider (e.g. your credit
card company) may charge conversion fee or service charges and apply another
date’s currency rate.
Delite Global Nest reserves the right to cancel your booking if full payment is
not received in a timely fashion.
MODIFICATIONS & REFUNDS
The following are general Terms for modifications and refunds:
Any amendment or modification requests made by you post booking
may be at the sole discretion of Delite Global Nest and/or the service
provider.
Such amendment or modification requests may incur an additional
cost which shall be communicated to you before implementing the
amendment or modification request.
Delite Global Nest may not accept amendment requests if the service
(e.g.: check-in or travel date) is within 24 Hours.
In some cases, the refunds shall be done by the service provider
directly to you and Delite Global Nest shall not be responsible for
ensuring any refunds whatsoever.
Your bank may debit its own separate charges from refunds made to
your credit card or bank account.
Delite Global Nest doesn’t support changes and modifications to most
online bookings once they’re made.
FLIGHTS TERMS OF USE
Flight terms:
The total price displayed on our Platforms includes all applicable
government taxes.
You are required to pay the entire amount prior to the confirmation
of your booking.
All flight bookings on our Platforms shall additionally be governed
by the terms and conditions as laid out by the respective Airlines /
Supplier. We recommend Customers to refer airlines terms and
conditions before booking the ticket.
By accepting our booking terms, you are deemed to have agreed to
terms & conditions of the respective airlines.
If you have purchased an airfare, please ensure you read the full
terms and conditions of carriage issued by the airline or any other
travel supplier, which can be found on that airline’s/supplier’s
website.
Airlines may, with or without notice, cancel or reschedule your flight.
It is your responsibility to check on the scheduled departure time
ahead of travel. Delite Global Nest may communicate this change in
schedule with you on best effort basis.
Delite Global Nest shall not be responsible for, or the failure to
inform you of, any cancellation of your flights, or changes in your
flight schedule. To minimise the impact on your travel plans, you are
advised to purchase travel insurance to cover travel disruption.
Passengers travelling with a medical condition or pregnancy may be
required to produce a doctor’s certificate to be able to fly. Kindly
confirm the airline’s policy in such cases before booking.
Some countries may require a transit visa even if you just transit via
airports in those countries. Delite Global Nest may present this data
on best effort basis at the time of booking. However, you are solely
responsible for checking this information before booking.
It is mandatory for every passenger including children to present
valid photo identification. The identification proofs accepted for
domestic flights within India for Indian resident citizens, are Driver’s
License, Voters Card, Aadhar Card and Passport. Without valid ID
the guest will not be allowed to enter the airport premises or check
in. Note- PAN Cards will not be accepted as a valid ID card. For
international flights or international passengers on domestic flights, a
Passport is mandatory.
Infants must be accompanied by an adult at least 18 years of age.
Infants must have valid proof-of-age documents showing that the
infant is under 24 months old.
To avail of infant fares, an infant must be under 24 months
throughout the entire itinerary you are booking. This includes both
Onward and Return journeys. If the infant is 24 months or above on
the return journey, you’ll need to make a separate booking using a
child fare.
Policies for paid Add-ons and in-flight services:
Additional payments may be charged by airlines for seat allocations,
meals, extra baggage or other extra services offered by them (hereby
collectively referred to as “Add-on” or “Add-ons”).
In the case of some airlines, for flights where there is no change in
flight number (‘via flights’), Customers may purchase Add-ons only
for one of the multiple legs of the journey and services like meals will
be served only on one of the multiple legs of the journey.
In the case of some airlines, for multi-sector flights, Customers may
purchase Add-ons for the connecting sectors. The additional payment
charged for these services shall be per flight in such a case.
Add-on requests are taken on request basis only and are subject to
airlines confirmation. If there is no availability or the airlines does
not confirm these additional services, we shall refund any additional
amount collected for these services.
Once booked, any charges collected for Add-ons shall be refunded
based on the airline’s policy.
Selection of meals is subject to substitution or change as per
availability.
Cancellations and refunds of booked Add-ons shall be subject to the
respective airline’s policy.
Any changes in Add-ons booked by you shall be subject to the
respective airline’s policy.
To avail the Add-ons, the e-ticket printout must be presented to the
airline crew, failing which it may not be fulfilled.
Policies for Preferences and Frequent Flyer Miles:
Any requests regarding seat allocation, meal preferences, frequent
flyer, or any other requests collected at the time of booking are not
guaranteed
For any information regarding your frequent flyer miles, please
contact the airline directly via phone or during check in.
Check in:
In the case of most airlines, the standard check-in time begins 2-4
hours before departure for domestic flights and 3-5 hours before
departure for international flights.
At certain congested airports, it is recommended to reach at least 2
hours before departure time in the case of domestic flights and at
least 3 hours in the case of international flights for check in. Airlines
may send out a notice to passengers to arrive early at airports during
congestion times.
Certain Airlines have specific check-in rules and customers are
requested to verify these rules before booking. For Example –
Passengers need to check-in at least 2 hrs prior departure for Air
India and Air India Express domestic flights, else may be considered
as a no-show.
Delite Global Nest shall not be responsible if you are not allowed to
fly because of late check-in by the airlines.
It is mandatory for every passenger including children to present a
valid ticket copy and a valid photo identification at the time of check-
in. The identification proofs accepted for domestic flights within
India for Indian resident citizens, are Driver’s License, Voters Card,
Aadhar Card and Passport. Without valid ID the guest will not be
allowed to enter the airport premises or check in. Note- PAN Cards
will not be accepted as a valid ID card. For international flights or
international passengers on domestic flights, a Passport is
mandatory.
You may need to carry appropriates travel permissions (Valid
Passport, Visa, Immigration clearance etc.) done before departure.
Delite Global Nest shall not be responsible if you are not allowed to
fly because of any such reasons by the airlines.
Air Carrier Rules:
The Airline reserves the right to deny admission or boarding for
onward or return flights, in case the Customer fails to board any
segment of the travel for his itinerary. Delite Global Nest shall not be
responsible or liable for such refusal of admission or boarding.
The circumvention of an air carrier’s rules, including practices such
as back-to-back ticketing (purchasing two or more tickets with
overlapping travel dates in order to circumvent minimum stay
requirements) and hidden-city ticketing (purchasing tickets including
segments which the purchaser does not intend to use in order to
circumvent an air carrier’s pricing structure), is prohibited by many
air carriers. The use of prohibited ticketing practices may result in
the air carrier taking actions including the cancellation of the ticket,
denied boarding, revocation of frequent flyer miles and other
benefits, additional charges to the purchaser’s credit card, additional
charges collected at the airport, or future invoicing.
Airline Cancellation / Rescheduling Policy:
Sometimes circumstances beyond airlines control may result in flight
delays or cancellations.
Circumstances beyond airlines’ control can include, without
limitation, weather; air traffic control; mechanical failures; acts of
terrorism; acts of nature; force majeure; strikes; riots; wars;
hostilities; disturbances; governmental regulations, orders, demands
or requirements; shortages of critical manpower, parts or materials;
labour unrest; etc.
Airlines reserve the right to cancel, reschedule or delay the
commencement or continuance of a flight or to alter the stopping
place or to deviate from the route of the journey or to change the
type of aircraft in use without prior notice and without incurring any
liability for damages or otherwise to the passengers or any other
person whatsoever.
One airline does not connect to other airlines (unless in the case of
partner or codeshare airlines which are part of the same airline
PNR) and is not responsible for any losses incurred by passengers
while trying to connect to or from other airlines.
In the case of flight cancellation by the airline, Delite Global Nest and
some airlines will attempt to contact the main passenger on the
itinerary using contact information from the reservations process.
However, we suggest that passengers confirm their itineraries at least
24 hours prior to departure.
In the case of flight cancellation by the airline,
- Some (but not all) airlines may try to rebook you on the next
flight with available seats, in the same class of service as your
original flight, at no additional charge. - Some (but not all) airlines may try to rebook you in a higher
class of service if the original class is full. - If your ticket is for business or first class and space is not
available, some (but not all) airlines may often try to rebook
you in a lower class and offer a partial refund. - Delite Global Nest may offer to cancel and rebook another
flight or airline carrier to your destination from the ones
available at that time. In most such cases, the total cost of the
cancelled flight will be refunded back to you as per standard
Delite Global Nest refund policy and fresh payments shall be
collected for the new alternate flight booking. - If you opt not to fly due to the cancelled flight, you will often be
issued a refund for the unused portion of the ticket. - You will often be issued a refund for Add-ons (extra services
like meals, seat allocation, baggage, etc.) booked on cancelled
flight if you opt not to fly due to the cancelled flight.
Further, if Delite Global Nest or the airline is unable to reach you on
the phone numbers provided, then an email will be sent to the email
address given by the Customer, and the Customer should exercise
their options within 24 hours of email being sent, failing which the
Customer shall be deemed to have accepted and the airline will
conclude – as under:
- the revised timing in case of rescheduled flight is accepted by
the Customer and shall entertain further changes only as per
standard policy - that for cancelled flight, the Customer does not find it suitable
to travel on another scheduled flight of the airline on same day/
another day, subject to availability, and will thus cancel the
booking and process full refund to the mode of payment.
Delite Global Nest may charge convenience fee at the time of booking
along with the flight fare. This convenience fee is non-refundable in
case of flight cancellation by the airline.
In India, in the case of flight delays of more than 2 hours or
rescheduling for an earlier time by more than 1 hour, Customers are
entitled to a full refund or re-booking onto an alternative flight at no
additional cost subject to availability. These terms may be different
in other countries and airlines. You are responsible for checking the
airline’s policy for flight delays or cancellations before booking.
Delite Global Nest shall not be liable.
Airlines may carry forward your Add-ons (extra services like meals,
seat allocation, baggage, etc.) booked on delayed or rescheduled
flights at no extra cost or refund as per the airline’s policy in case
they are unavailable on the rescheduled flights.
Passengers who have not provided valid contact information at the
time of booking may not be entitled to receive any compensation.
There may be additional terms and conditions or terms and
condition may vary from the ones mentioned above from airline to
airline with relation to flight delays or cancellations. You are
responsible for checking the airline’s policy for flight delays or
cancellations before booking. Delite Global Nest shall not be liable.
Customer Cancellation Policy:
All refundable class bookings made on Delite Global Nest are subject
to cancellation charges levied by the airline, which may vary by flight
and booking class.
Cancellation charges for the same airlines can vary based on the
sector flown, fare type, fare class, fare basis and the condition on
which the fare was booked.
In certain low fares, these cancellation charges may be higher than
the total ticket fare. Such bookings are deemed non-cancellable and
non-refundable.
The airline cancellation fee is charged per sector per passenger.
Airline cancellation charges displayed on our Platforms at the time of
booking are indicative. Delite Global Nest does not guarantee or
warrant this information.
Airline cancellation charges are subject to change by the Airline at its
sole discretion and without notice to Delite Global Nest. You may
verify the cancellation charges at the time of cancellation with Delite
Global Nest or the airline. Delite Global Nest shall not be liable if
cancellation charges shown on our Platforms have been changed by
the airline. In such a case, we may display the old cancellation
charges while you have booked your travel, but you shall be charged
as per the new cancellation fee schedule of the airline at the time of
cancellation.
In case, our Platforms do not mention the cancellation charges or do
not display a cancellation policy for a booking, it should be
considered as non-cancellable and non-refundable.
Passengers are required to re-confirm all cancellation charges prior
to any cancellations.
In the case of Cancellation of flights within 24 hours of flight time,
Customers may have to contact the airline directly to get their
reservation cancelled and then inform us with valid documentation
within 48 hours for refunds. Delite Global Nest shall not be
responsible for ensuring the cancellation of tickets. The sole liability
to confirm the same with the airline shall lie with the Customers.
In the case of cancellation of flights with more than 24 hours of flight
time, cancellations can be done online (for certain bookings) as well
as through our call centre. Only those cancellation requests which
are made either online or on the phone to our Customer support
team shall be entertained. Delite Global Nest shall not be liable to
entertain any cancellation requests made directly to the airline
without intimating Delite Global Nest and also through any other
medium including, but not limited to, SMS or e-mail.
Offline cancellations: Cancellation requests may be requested
through the phone. However, Delite Global Nest cancellation fee for
such offline cancellations may be higher.
Online cancellations: Cancellations for most flights can be made
online by signing in to your Delite Global Nest Account.
To cancel the tickets online, Customers shall have to complete the
following procedure:
- Access your booking by logging on to your account on Delite
Global Nest. - Click on Request Cancellation against the tickets you have
booked. - Customers can select and cancel their entire booking or part of
the booking. - A confirmation of cancellation will be sent via email and SMS
to the Customer
Partial cancellation may not be allowed on discounted return and
multi-city fare tickets.
Airlines stop accepting cancellation requests 2 – 75 hours before
departure of the flight, depending on the airline. You are responsible
for checking the cancellation rules the airline before booking or
cancelling. Delite Global Nest shall not be liable.
If you have done a ‘Web/Tele Check-in’ with the airline, you may
have to get in touch with the airline for cancellation. In some cases,
Delite Global Nest may not be able to process the refund and will not
take any responsibility for the same.
In addition to airline cancellation charges, Delite Global Nest may
charge a cancellation fee as follows per sector per passenger:
Travel Type Cancellation Type Delite Global Nest
Cancellation Fee
Domestic Online ₹ 300
Domestic Offline ₹ 300
International Online ₹ 500
International Offline ₹ 500
The aforesaid amount may be changed by Delite Global Nest at its
sole discretion and without notice to the Customer. You shall be
responsible for checking regularly on our Platforms to see if there
has been any change in the same.
Delite Global Nest may charge convenience fee at the time of booking
along with the flight fare. This convenience fee is non-refundable in
case of booking cancellation by the Customer.
For all non-refundable class bookings, the airline cancellation fee is
the same amount as the base fare and may include certain
components of taxes and fee.
This is not applicable on any promotional fares offered by airlines as
cancellation charges for those will depend on the promotional offer.
Some airlines have promotional fares which may be completely non-
refundable.
Customer Rescheduling Policy:
Delite Global Nest can assist you with rescheduling for most flight
bookings. In some cases, though, you’ll need to contact the airline
directly.
Most bookings made through Delite Global Nest can also be
rescheduled by calling up the Airline Call Centre directly.
Bookings made on Delite Global Nest may be subject to rescheduling
charges levied by the airline, which may vary by flight and booking
class.
Rescheduling charges for the same airlines can vary based on the
sector flown, fare type, fare class, fare basis and the condition on
which the fare was booked.
The airline rescheduling fee is charged per sector per passenger.
Airline rescheduling charges displayed on our Platforms at the time
of booking are indicative. Delite Global Nest does not guarantee or
warrant this information.
Airline rescheduling charges are subject to change by the Airline at
its sole discretion and without notice to Delite Global Nest. You may
verify the rescheduling charges at the time of rescheduling with
Delite Global Nest or the airline. Delite Global Nest shall not be liable
if the rescheduling charges shown on our Platforms have been
changed by the airline. In such a case, we may display the old
rescheduling charges while you have booked your travel, but you
shall be charged as per the new cancellation fee schedule of the
airline at the time of rescheduling.
Passengers are required to re-confirm all rescheduling charges prior
to any amendments.
Rescheduling can be done only 24 hours prior to the flight with Delite
Global Nest. After that rescheduling requests shall be accepted on
best effort basis at the sole discretion of Delite Global Nest. Delite
Global Nest shall not be responsible for ensuring the rescheduling of
tickets.
In the case of rescheduling of flights with more than 24 hours of
flight time, rescheduling can be done online (for certain bookings) as
well as through our call centre. Only those rescheduling requests
which are made either online or on the phone to our Customer
support team shall be entertained. Delite Global Nest shall not be
liable to entertain any rescheduling requests made directly to the
airline without intimating Delite Global Nest and also through any
other medium including, but not limited to, SMS or e-mail.
Rescheduling requests may be requested through the phone.
However, Delite Global Nest cancellation fee for such offline
cancellations may be higher.
If you reschedule your booking, you will be charged the applicable
difference in fare, if any, when rescheduling along with the
rescheduling charges. However, if the new fare is lower than the
original fare, then the difference in the amount will not be refunded,
but the re-booking charges as applicable will be collected.
Airlines stop accepting rescheduling requests 2 – 75 hours before
departure of the flight, depending on the airline.
If you have done a ‘Web/Tele Check-in’ with the airline, you may
have to get in touch with the airline for rescheduling. In some cases,
Delite Global Nest may not be able to help and will not take any
responsibility for the same.
In addition to airline rescheduling charges, Delite Global Nest
charges a rescheduling fee as follows per person per sector:
Travel Type Rescheduling Type Delite Global Nest
Rescheduling Fee
Domestic Online ₹ 300
Domestic Offline ₹ 300
International Online ₹ 500
International Offline ₹ 500
The aforesaid amount may be changed by Delite Global Nest at its
sole discretion and without notice to the Customer. You shall be
responsible for checking regularly on our Platforms to see if there
has been any change in the same.
Delite Global Nest may charge convenience fee at the time of booking
along with the flight fare. This convenience fee is non-refundable,
non-adjustable and non-transferable in case the booking is
rescheduled.
Every airline has a different rescheduling policy. In case this is not
available or not displayed at the time of booking, the same can be
availed at any time by asking Delite Global Nest’s support team.
Airline rescheduling charges and Delite Global Nest rescheduling fee
are both non-refundable, non-adjustable and non-transferable in
case a rescheduled booking incurs any cancellations or further
rescheduling.
Depending on the airline’s policy, rescheduling of some booked fares
may not be allowed. You are responsible for checking the airline’s
rescheduling policy before booking and Delite Global Nest shall not
be liable.
Refunds:
It is mandatory to contact Delite Global Nest for all refunds, as the airline
will not be able to refund your tickets booked at our Platforms. You are
required to contact Delite Global Nest for refunds, even if cancellation
has been requested directly through the airlines.
In case, you have cancelled your booking directly with the airlines or in
the case of a No-Show, you will need to inform Delite Global Nest via
phone or email with valid documentation as required by the airlines in
order to initiate the refund process. It is advisable to contact Delite Global
Nest within 48 hours of the cancellation/rescheduling request. Any later
would require you to send a scanned copy of your E-Ticket endorsed by
the airlines to Delite Global Nest.
Processing times for cancellation and refund requests vary.
In most cases, refunds are processed within 30 days from the date of the
cancellation request being made.
The refund will be credited back to the same account from where the
payment was made or credited to the Customer’s wallet account. For
example, if you used a credit card for booking, Delite Global Nest will
make an appropriate charge reversal on the same credit card.
In some special cases, a charge reversal may not be possible. For
example, deactivation or expiry of the credit card used during booking. In
such a case, other modes of payment may be used. Understandably, the
refund process time taken for special cases may take more time than
usual.
Delite Global Nest shall refund your cancellation only after the respective
Airline/Service Provider acknowledges and/or processes your eligible
refund. In case an airline ceases its flight operations, any refund owed by
the airline to the passenger will be processed by Delite Global Nest only
after receiving the same from the airline.
If you need a refund for paper tickets, please send them back to us. Your
tickets must reach us within 48 hours of the time of cancellation so that
we can get them endorsed by the airline for you.
If your paper ticket gets lost or damaged, the airline will not be able to
process a refund request.
There will be no refund for ‘no-shows’ or any partially unused flights.
For any cancellation made by you for which refund is already processed
and if it is found that you have used/made changes to the ticket on the
same PNR directly with the airline, Delite Global Nest reserves the right
to debit your original mode of payment against the amount which has
been refunded to you.
HOTEL TERMS OF USE
The following are the general Terms of use applicable to Hotels on our
Platforms:
It is mandatory for every guest staying at the hotel to present valid photo
identification at the time of check-in. The identification proofs accepted
for domestic hotels within India for Indian resident citizens, are Driver’s
License, Voters Card, and Passport. Without valid ID the guest will not
be allowed to check in. Note that PAN Cards will not be accepted as a
valid ID card. For international hotels or international visitors, a Passport
is mandatory.
Check-in time and check-out time is as per hotel policy & terms. Early
check-in or late check-out request is subject to availability and the hotel
might charge you extra for it. Please note that the check-in time and
check-out time is subject to change as per hotel policy & seasonality. The
times for Check-in and Check-out on our Platforms are merely for
reference which may be outdated or temporarily changed. Delite Global
Nest does not guarantee or warrant this information and the guests are
required to confirm these times directly with the hotel before booking or
check in.
In case your check-in time has not been intimated to the hotel, the rooms
may be released by the hotel after 5 pm on check-in date. Hence, we
recommend you communicate your check-in time to the hotel in case it
may be later than 5 pm.
You may contact the hotel directly for any special requests during your
stay using the booking confirmation details. However, the hotel may
charge extra for such services.
Your hotel may undergo renovations during your stay. During this period,
guests may experience some noise or light disturbances, and some hotel
facilities and services may not be available. It is the guests’ responsibility
to check such information directly with the hotel before booking. Delite
Global Nest shall not be responsible.
Some hotels may be supplied by a third-party partner supplier other than
the hotel themselves.
Policy and charges for children vary from hotel to hotel. It is the guests’
responsibility to check such information directly with the hotel before
booking. Delite Global Nest shall not be responsible.
Policy and charges for pets vary from hotel to hotel. Most hotels do not
allow pets. It is the guests’ responsibility to check such information
directly with the hotel before booking. Delite Global Nest shall not be
responsible.
Hotels may charge a mandatory meal surcharge on festive periods e.g.
Christmas, New Year’s Eve, or other festivals as decided by the hotel. All
additional charges (including mandatory meal surcharges) need to be
cleared directly at the hotel.
Your stay does not include additional personal expenses like airport
transfers, telephone charges, meals that aren’t part of your meal plan, any
hotel services you use (like laundry and room service) or tips unless
specifically specified. The hotel will charge you directly for these when
you book or use these services or upon check out.
You acknowledge that some hotels may require a mandatory security
deposit for incidentals upon check-in for each night of the stay. The
deposit can be paid in cash or by credit card upon check-in. This deposit
may be adjusted against usage and consumptions at the hotel and the
balance may be refunded, but subject to the damage inspection of the
property. Please contact the property directly for more information on the
charges. Delite Global Nest shall not be responsible.
All cash payments at the hotel must be in the local currency of the hotel’s
location. The hotel may allow certain foreign currencies based on the
currency exchange rates set by the hotel and may charge a surcharge on
it.
The hotel pictures/information on our Platforms, including amenities and
facilities, are provided by the hotel or a third party. This information is
for reference only. For any discrepancy that exists between the pictures
on our Platforms and actual settings, Delite Global Nest is not liable and
responsible.
All information related to distances on our Platforms (Airport/Station
etc.) are approximate and the actual driving distances may vary based on
the route taken.
Hotels may deny check-in for various reasons strictly subject to the Hotel
Policies and Delite Global Nest will not be responsible for such check-in
denials. No refund would be applicable in case the hotel denies check-in
under such circumstances. The reasons for which the hotel may deny
check-in include, but are not limited to:
- The primary guest is not at least 18 years old or the age specified in
the hotel’s terms and conditions. - The guest(s) do not have a valid ID card.
- Hotels may not allow local residents to check-in as guests. Hotels
may deny check-in to guests providing Id Proof of the same city as
the hotel itself. - Unmarried/unrelated couples may not be allowed to check-in.
Similarly, accommodation can be denied to guests posing as a
‘Couple’ if suitable proof of identification is not presented at
check-in. - Accommodation can be denied to guests posing as a ‘couple’ if
suitable proof of identification is not presented at check-in. - The guest fails to provide a valid credit card or cash as a security
deposit for incidentals which may be required as per the Hotel’s
terms during check-in. - The guest fails to produce the physical credit card used for booking
during check-in. - The hotel reserves the right of admission as mentioned in its terms
of use. It is the guests’ responsibility to check such information
directly with the hotel before booking. Delite Global Nest shall not
be responsible.
Certain hotel bookings may require a credit card guarantee. A No Show
may result in forfeiture of the guarantee amount.
Before payment, your booking is only provisional and the hotel has no
obligation to reserve a room for you unless specifically specified
otherwise.
The hotel shall confirm your booking post authorising and verifying the
credit card details. The hotel may deny your booking if it is not able to
authenticate and verify the credit card details as per its terms and
conditions.
The tax recovery charges which we charge you on prepaid hotel
transactions represent the estimated transaction taxes (e.g. sales and use,
occupancy, room tax, excise tax, value added tax, service tax, goods and
service tax, etc.) that we pay to the hotel supplier in connection with your
hotel reservations. They do not represent a collection of taxes from you
for us to remit to the applicable tax authorities. Service fee are retained by
Delite Global Nest for servicing the travel reservation. Any applicable
taxes on this service fee is subject to goods and service tax which we
charge you to remit to the applicable tax authorities.
Local/city taxes may not be a part of the booking amount collected at the
time of booking. Such taxes are applicable in some hotels and may vary
based on the hotel’s location and category and also on seasonality. These
charges may be collected by the hotel at the time of check-in or check-
out. Delite Global Nest shall not be liable to provide information about
Local/city taxes. It is the guests’ responsibility to check such information
directly with the hotel before booking. Delite Global Nest shall try to
provide this information on best effort basis.
In some cases, room booking requests may be taken on “On Request”
basis. In such a case, we try to confirm the rooms with the hotel on best
effort basis. If such a room is not confirmed, we shall refund any amount
collected against such a request.
Cancellation Policies:
The Cancellation Policies of the Hotels are dynamic and may change for
every room within the same booking. The Cancellation Policy prevailing
at the time of booking by the Customer will be the applicable policy.
If the booking is cancelled, or you don’t show up at the hotel (no-show),
cancellation charges will have to be paid as per the set policy for the
booking.
In the event of cancellation of hotels guaranteed by debit/credit card, the
money shall be debited from your debit/credit card directly as per
Cancellation Policy of the booking.
In case, our Platforms do not mention the cancellation charges or do not
display a cancellation policy for a booking, it should be considered as
non-cancellable and non-refundable.
Non-refundable bookings made through our portal are non-cancellable
and cannot be modified.
Cancellations can be done online (for certain bookings) as well as
through our call centre. Only those cancellation requests which are made
either online or on the phone to our Customer support team shall be
entertained. Delite Global Nest shall not be liable to entertain any
cancellation requests made directly to the hotel without intimating Delite
Global Nest and also through any other medium including, but not limited
to, SMS or e-mail.
Offline cancellations & modifications: Cancellation requests may also be
requested through the phone. However, Delite Global Nest cancellation
charges for such offline cancellations may be higher.
Online cancellations: Cancellations for most hotel rooms can be made
online by signing in to your Delite Global Nest Account.
To cancel the hotel rooms online, Customers shall have to complete the
following procedure:
- Access your booking by logging on to your account on Delite
Global Nest. - Click on Request Cancellation against the booking you have
booked. - Customers can select and cancel their entire booking (all rooms) or
part of the booking (selected rooms). - A confirmation of cancellation will be sent via email and SMS to
the Customer
Partial cancellations or date modifications for one room may not be
allowed.
If you have made additional payments for any additional services or
extended stays directly with the hotel, you are responsible for the
cancellation of these additional services or extended stays directly with
the hotel. Delite Global Nest shall not be liable.
In addition to the hotel cancellation charges, Delite Global Nest may levy
Delite Global Nest Cancellation Fee for each cancellation per room as
follows:
Cancellation Type Delite Global Nest Cancellation
Fee
Online ₹ 300
Offline ₹ 300
The aforesaid amount may be changed by Delite Global Nest at its sole
discretion and without notice to the Customer. You shall be responsible
for checking regularly on our Platforms to see if there has been any
change in the same.
Delite Global Nest may charge convenience fee at the time of booking
along with the total hotel cost. This convenience fee is non-refundable in
case of cancellation by the Customer, or by the hotel due to any reason.
Delite Global Nest doesn’t support changes and modifications to online
bookings once they’re made.
Don’t call the hotel directly for reservation changes or cancellations. The
hotel’s agents can’t make changes to or process refunds for these
specially-negotiated rates.
For hotel booking secured by making a part payment, the remaining
payment must be made by the stipulated Due Date else the first payment
amount shall be forfeited.
Cancellation requests have to be made at least 4 hours prior to the
cancellation date and time mentioned on the booking.
All cancellation times are calculated based on hotel’s local time unless
specified.
Refund Policy:
It is mandatory to contact Delite Global Nest for all refunds, as the hotel
will not be able to refund for hotels booked at our Platforms. You are
required to contact Delite Global Nest for refunds, even if cancellation
has been requested directly through the hotel.
All cancellations made directly with the Hotel need to be intimated to
Delite Global Nest with valid documentation in order to initiate the
refunds process.
Processing times for cancellation and refund requests vary.
Once you have cancelled your reservation, you will receive a
confirmation email stating that your room has been cancelled.
In most cases, the refund shall be processed within 30 days from the date
of the cancellation request being made.
The refund will be credited back to the same account from where the
payment was made or credited to the Customer’s account balance. For
example, if you used a credit card for booking, Delite Global Nest will
make an appropriate charge reversal on the same credit card.
In some special cases, a charge reversal may not be possible. For
example, deactivation or expiry of the credit card used during booking. In
such a case, other modes of payment may be used. Understandably, the
refund process time taken for special cases may take more time than
usual.
Refund for ‘no-show’ or early check-out shall be as per the booking policy
or hotel’s policy. There may be no refunds in most cases.
Pay at Hotel Policies:
If you opt for Pay at Hotel, you agree to pay the stated total booking
amount directly to the hotel at the time of check-in.
The total price shown is the amount you shall pay to the hotel, Delite
Global Nest does not charge for this reservation, administration or any
other fee.
Since it’s a Pay at the hotel booking, you may be contacted by the hotel
for a payment guarantee before arrival.
In case you cancel hotels after the free cancellation period, the said
cancellation charges shall be debited from your credit card directly as per
Cancellation Policy of the booking. In some cases, there may be no free
cancellation period and a part or the entire booking amount may be
charged to your credit card upon cancellation at any time after the
booking.
If you don’t show up at the hotel (No Show), you may still be charged a
cancellation fee which may be the entire booking amount and the hotel
will debit the amount from your card directly.
All cash payments at the hotel must be in the local currency of the hotel’s
location. The hotel may allow certain foreign currencies based on the
currency exchange rates set by the hotel and may charge a surcharge on
it.
ACTIVITIES TERMS OF USE
The following are the general Terms of use applicable to Activities on our
Platforms:
Some third-party providers offering certain services and/or activities may
require you to sign their liability waiver prior to participating in the
service and/or activity they offer. You understand that any violation of
any such supplier’s rules and restrictions may result in:
- Cancellation of your reservation(s);
- Denial to access to the applicable travel product or services;
- Forfeiture of any monies paid for such reservation(s); and/or
- Us debiting your account for any costs we incur as a result of such
violation.
TRIPS TERMS OF USE
The Trips section and feature on our Platforms has been designed to facilitate
travel planning and organisation and to collaborate your itineraries and travel
information in one place.
You are solely responsible for the travel information and other content that you
upload, transmit or share with us or others on or through Trips and you
represent and warrant that you are not transmitting or sharing Trips Information
you do not have permission to share. When you provide us with Trips
information or make a booking through our Platforms you authorise us to make
copies as we deem necessary in order to facilitate the storage and assimilation
of the Trips information. By providing us Trips information you represent and
warrant that you have the right to give us, an irrevocable, perpetual, non-
exclusive, transferable, fully paid, worldwide license (with the right to freely
sublicense) to use, copy, modify, reformat, translate, syndicate, and distribute
that Trips Information we receive from you for any purpose, including business,
commercial, marketing, advertising, or otherwise, and to prepare derivative
works of, or incorporate into other works, that Trips information. You may
remove your Trips information from Trips at any time, but the license that you
have granted will remain in effect. You understand that we do not control, and
we are not responsible for reviewing Trips Information. However, we reserve
the right to review, edit, or delete any Trips information or your account at any
time.
WALLET TERMS OF USE
Delite Global Nest wallet is a convenient online account to store funds and
promotional cashback that can then be used to make Travel Product bookings
on Delite Global Nest. Delite Global Nest Wallet Credits or simply, Delite
Global Nest Credits are Delite Global Nest’s wallet currency which can be used
to make payments for bookings at any point in time. Delite Global Nest Credits
can be earned through refunds from a Cancelled Booking for which the payment
has been made by the customer. When you cancel your booking and choose
refund mode as Delite Global Nest Wallet, you will get Delite Global Nest
Credits in your account. You can also set this as default by accessing your
Profile and Preferences. You can redeem gift vouchers sent to you and add the
value of the gift voucher as Delite Global Nest Credits in your wallet and use
the same for any future bookings. Delite Global Nest Credits can also be earned
by participating in various promotional activities of Delite Global Nest as
cashbacks and rewards. Any Delite Global Nest Credits credited to your Delite
Global Nest Wallet account post a cancellation or failed booking is refundable
upon request into the same card/account used for making the payment at the
time of booking.
Wallet terms and conditions:
In the case of cancellation of bookings made through Delite Global Nest
Wallet, the refunds if any after deducting cancellation charges will be
processed back into that Delite Global Nest Wallet account only.
In the case of bookings paid through a debit or credit card issued outside
India, the refund amount cannot be transferred to Delite Global Nest
Wallet and is refundable into the same card/card account used for making
the payment at the time of booking.
Funds once transferred to Delite Global Nest Wallet after the Customer’s
consent can be refunded back only at the sole discretion of Delite Global
Nest.
Customers agree that they will not raise any chargeback request with their
card issuing bank or entity for those amounts which are transferred to
their Delite Global Nest Wallet account after their consent. Any such
chargebacks from the card issuer or bank will be denied by Delite Global
Nest, and Delite Global Nest reserves its rights to recover the money
from the customer for any chargebacks requested and made in
contravention of this clause by any means possible. Delite Global Nest
has the sole discretion for rewarding the Delite Global Nest Wallet user
with promotional offers, monitoring and temporarily suspending the
Delite Global Nest Wallet account in case of any chargebacks or similar
issues, etc.
Delite Global Nest Wallet account cannot be deleted and is linked with
your Delite Global Nest account. You may choose not to use it.
Directly transferring money to Delite Global Nest Wallet account is not
permitted.
Delite Global Nest reserves the rights to modify the terms and conditions
of wallet at its sole discretion.
PARTIAL PAY TERMS OF USE
Partial Pay (hereby referred to as “Partial Pay”) is a feature and service offering
on Delite Global Nest which allows Customers to book Travel Products by
paying an initial partial amount (hereby referred to as “Initial Partial Amount”)
of the total fare and the balance amount (hereby referred to as “Balance
Amount”) at a later date within a specified time frame (the latest date of this
time frame is hereby referred to as “Due Date”). By purchasing any of the
products on Delite Global Nest offering Partial Pay (hereby referred to as
“Partial Pay Booking”), customers agree to strictly comply with the terms and
conditions set forth herewith.
Partial Pay terms and conditions:
All terms and conditions as mentioned in the overall Terms of Delite
Global Nest apply to Partial Pay Bookings.
The availability of Partial Pay option is based on a variety of factors
solely determined by Delite Global Nest.
The Initial Partial Amount, Balance Amount, and Due Date are calculated
and displayed at the time of booking a Partial Pay Booking and are set at
the sole discretion of Delite Global Nest. By purchasing a Partial Pay
Booking, Customers are deemed to agree with the Initial Partial Amount,
Balance Amount, and Due Date set and displayed by Delite Global Nest.
Customers must agree to pay the mentioned Initial Partial Amount in
order to initiate the Partial Pay Booking.
In case Customers book any Add-ons with the Partial Pay Booking, the
total amount of these Add-ons shall be added to the Initial Partial
Amount.
In addition to the Initial Partial Amount, Delite Global Nest may charge a
convenience fee on the booking. In the case of cancellation or
rescheduling of a booking, the convenience fee is non-refundable, non-
adjustable and non-transferable.
Customers agree that it is their sole responsibility to remember and return
back to clear the Balance Amount before the Due Date. Delite Global
Nest is not liable to remind or follow up with Customers regarding the
Balance Amount.
Delite Global Nest, at its discretion, reserves the right to contact
Customers by means of phone calls, text messages (SMS), emails and
other modes of communication to remind or follow up with Customers
regarding the Balance Amount. Some of these reminder communications
may be automated and Customers may receive them even after the
Balance Amount.
The Initial Partial Amount paid by Customers is non-refundable, non-
adjustable and non-transferable.
Customers must agree to pay the mentioned Balance Amount in order to
confirm the Partial Pay Booking.
Delite Global Nest shall consider the Partial Pay Booking as fully paid
only if the Customer’s Balance Amount is cleared and credited to Delite
Global Nest’s Bank account or Payment Gateway account on or before
the Due Date. In case the Customer uses offline payment options like
cheque, demand draft, RTGS, NEFT, etc. such payments must clear in
Delite Global Nest’s account on or before the Due Date.
Delite Global Nest is not obligated to share the e-ticket or Confirmation
Voucher if the Customer does not clear the Balance Amount on or before
the Due Date.
If any instance of balance payment against a Partial Pay Booking is
received after the Due Date, Delite Global Nest reserves the right to
disallow acceptance of such payments. Delayed payments shall be
returned either to the Customer’s account balance or via the payment
gateway used by them or via cheque within thirty (30) days. Customers
agree that no litigation or negotiations can be brought upon Delite Global
Nest, in such a case.
In case, any payment instrument (like cheques) issued by the Customer
for Balance Amount fails to clear our bank accounts, the Customer is
deemed to pay additional payment return charges when attempting
another payment in the future. Delite Global Nest reserves the rights to
refuse to accept certain payment instruments (like cheques) from such
Customers or their specific accounts for future payments in such a case.
Any payments in lieu of returned payments must clear on or before the
Due Date.
Delite Global Nest reserves the right to forfeit the Initial Partial Amount
paid by the Customer and cancel the Partial Pay Booking without any
prior intimation in case the Customer does not clear the Balance Amount
on or before the Due Date. Delite Global Nest shall not be responsible or
liable for any loss or damage that may be caused to the Customer(s) as a
consequence of such cancellation of the booking.
Even if the Customer has sufficient account balance to pay the Balance
Amount of a Partial Pay Booking, the Customer will have to access his
account and make payment for their booking via account balance (or any
other mode of payment from the ones available). Delite Global Nest shall
not directly debit the account balance without the Customer’s
authorization.
In case a Customer cancels a Partial Pay Booking before the Balance
Amount payment, the Initial Partial Amount paid by the Customer shall
be forfeited.
In case a Customer cancels a Partial Pay Booking after the Balance
Amount payment, the Initial Partial Amount paid by the Customer shall
not be refunded. Any balance amount shall be refunded after adjusting the
cancellation amount as per that booking’s policy which may be more than
the Initial Partial Amount as per that booking’s cancellation policy.
In case a Customer wishes to reschedule a Partial Pay Booking, the Initial
Partial Amount paid by the Customer is adjusted against the total cost of
the new booking after deducting the applicable rescheduling charges and
fee. Rescheduling or modifications on certain Partial Pay Bookings may
not be allowed.
In case the Customer cancels or reschedules a Partial Pay Booking, any
amount collected from the Customer for Add-ons booked with the Partial
Pay Booking will be refunded or transferred as per Delite Global Nest’s,
and Service provider’s terms and conditions as mentioned above.
VISA OBLIGATIONS OF THE CUSTOMER
The travel bookings done by Delite Global Nest are subject to the applicable
requirements of Visa which are to be obtained by the individual traveller. Delite
Global Nest is not responsible for any issues, including the inability to travel,
arising out of such Visa requirements and is also not liable to refund for the
untraveled bookings due to any such reason.
DESTINATION INFORMATION
When our Platforms provide information about a destination, we are not
suggesting that travel to such places is advisable or risk-free. We are not liable
for damages or losses that may result from you deciding to travel to such
destinations.
GEEK FARES
In the case of Geek Fares, our Platforms display search results for a
combination of Travel Products, e.g. separate flight merged as one itinerary, or
two one way flights shown together as one itinerary. If you use these search
results, you will make two or more different bookings with different rules and
policies. Each flight may have different rules for baggage fee, change fee, and
refunds. Any changes made to one of your bookings will not affect the other
booking. For example, if your initial flight is cancelled by either you or the
airline, the other airline with which you booked within your itinerary, is not
obligated to issue a refund or change your itinerary. If one of these flights is
affected by an airline change (e.g. cancellation or rescheduling) that causes a
Customer to make changes to the other flight, the Customer will be responsible
for any fee incurred for making changes to the unaffected flight.
If you are travelling internationally, you may need to provide proof that you
have a return flight at check in and at immigration or for visa application.
SMART SORT
Smart Sort is the default sort on our website for various products and services.
Smart Sort sorts search results on the basis of Delite Global Nest’s unique
proprietary algorithm. This enables sorting of results based on various factors
like price, duration, the number of stops, popularity, etc. We may optimise this
sorting algorithm to provide you with the best of experience. Accordingly, we
may also change the default sort order and logic behind the algorithm at our
own discretion. Delite Global Nest is not liable to offer any explanation on the
logic behind our proprietary algorithm.
ACCURACY OF CONTENT
Please note that any of the content on our site may be out of date at any given
time, and we are under no obligation to update it. We do not guarantee the
correctness, completeness, accuracy or quality of content on our Platforms.
Certain or all content concerning travel services, weather, currency information,
prices, and taxes has been provided to our Platforms by service providers or
travel agencies connected to our Platforms. On this basis, we would recommend
that you should get in touch with authorities, embassies, tourist information
desks, and other applicable institutions in order to help verify the accuracy of
the Content. You may use our Platforms and content on it at your own risk.
WARRANTY DISCLAIMER
Our Platforms, all content, and services provided on our Platforms and all
itineraries you obtain through Trips are provided on an “as-is” and “as-
available” basis. Our content is largely generated in an automated fashion;
errors can and do happen. We usually have many search results, but we may not
be comprehensive and do not display all available providers and offers.
Accordingly, we do not always display the lowest available price. Delite Global
Nest expressly disclaims to the fullest extent permissible all warranties of any
kind, whether express or implied, including, but not limited to, any implied
warranties of merchantability, fitness for a particular purpose, title, non-
infringement, and security and accuracy, as well as all warranties arising by
usage of trade, course of dealing, or course of performance.
CUSTOMER CONTENT
Certain areas of our Platforms may contain Customer-submitted material or
content. Customer Content or reviews represent the views of the individual user
and do not represent a statement, opinion recommendation or rating by Delite
Global Nest. We do not guarantee or warrant the completeness, correctness,
accuracy or quality of any Customer Content. If some time has passed since the
posting, transmission, or uploading of Content it should be borne in mind that
circumstances, hotels, resorts etc. might have changed.
CONTENT YOU UPLOAD OR SHARE
We love to hear from you.
Please be aware that by submitting content to our Platforms by electronic mail,
postings on our Platforms, including any hotel reviews, photos, videos,
questions, comments, suggestions, ideas or the like contained in any
submissions you grant Delite Global Nest and its subsidiary companies a
nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-
licensable right to use, reproduce, modify, adapt, translate, distribute, publish,
create derivative works from and publicly display and perform such
Submissions throughout the world in any media, now known or hereafter
devised; and use the name that you submit in connection with such Submission.
You must share or upload any material, content or review in a way that it does
not disrupt, destroy, limit or otherwise negatively influence or modify the
intended functionality of our Platforms. Especially when submitting reviews,
you must do so only if you have personally used their service and be true,
correct, accurate and provide information specific to the context.
When you contact us and any third parties by using our Platforms, or upload
materials, content, reviews, ratings or any other information on our Platforms,
you may not write or send any content deliberately or negligently which:
Is abusive, threatening, offensive, defamatory, coercive, obscene,
belligerent, glorifying violence, vulgar, sexually explicit, pornographic or
otherwise objectionable,
Is actionable or illicit;
Is false or misleading;
Is contrary to any applicable law;
Violates third parties’ intellectual property rights;
Is racist, promotes illegal activity, incitement of the masses, bigotry or
hatred;
Does not provide an objective, meaningful and comprehensive insight (in
case of reviews and ratings);
Is unrelated to the area of our Platforms where it is posted;
Transmits any ad or promo materials;
Contains viruses, corrupted data or other harmful, disruptive or
destructive files;
Is objectionable on the grounds of public interest, public morality, public
order, public security, national harmony, or otherwise prohibited by
applicable laws;
Is of poor quality (in the case of media files like photos or videos); or
Otherwise, breaches any other part of our Terms.
Delite Global Nest may use your name and other Personal Information which
you provide to us alongside any content you submit and acknowledge that we
may choose to provide attribution of your comments or reviews at our
discretion. We may delete, modify or add content without prior or later notice
and without explanations and/or reason. We may temporarily or permanently
ban Customers who breach these Terms.
ACCESSING OUR PLATFORMS
We do not guarantee that our Platforms, or any content on it, will always be
available or be uninterrupted. Access to our Platforms is permitted on a
temporary basis. We may block, modify, suspend, withdraw, discontinue or
change all or any part of our Platforms without notice. We will not be liable to
you if for any reason our Platforms are unavailable at any time or for any
period.
You are responsible for making all arrangements necessary for you to have
access to our Platforms.
You are also responsible for ensuring that all persons who access our Platforms
through your internet connection are aware of these Terms and other applicable
terms and conditions and that they comply with them.
RIGHT TO REFUSE
Delite Global Nest at its sole discretion reserves the right to not accept any
Customer order without assigning any reason thereof. Any contract to provide
any service by Delite Global Nest is not complete until full money towards the
service is received from the Customer and accepted by Delite Global Nest.
Without prejudice to the other remedies available to Delite Global Nest under
these Terms, the TOS or under applicable law, Delite Global Nest may limit the
Customer’s activity, or cancel the Customer’s bookings and/or other
transactions on Delite Global Nest, or end the Customer’s listing, warn other
Customers of the Customer’s actions, immediately temporarily/indefinitely
suspend or terminate the Customer’s registration, and/or refuse to provide the
Customer with access to Delite Global Nest’s Platforms if:
The Customer is in breach of these Terms, the TOS and/or the documents
it incorporates by reference;
Delite Global Nest is unable to verify or authenticate any information
provided by the Customer; or
Delite Global Nest anticipates or believes that the Customer’s actions
may infringe on any third-party rights or breach any applicable law or
otherwise result in any liability to any Customers of our Platforms and/or
Delite Global Nest.
Delite Global Nest may at any time in its sole discretion reinstate suspended
Customers. Once the Customer has been indefinitely suspended the Customer
shall not register or attempt to register with Delite Global Nest or use its
Platforms in any manner whatsoever until such time that the Customer is
reinstated by Delite Global Nest.
Notwithstanding the foregoing, if the Customer breaches these Terms, the TOS
or the documents it incorporates by reference, Delite Global Nest reserves the
right to recover any amounts due and owing by the Customer to Delite Global
Nest and/or the service provider and to take strict legal action as Delite Global
Nest deems necessary.
RIGHT TO CANCELLATION BY DELITE GLOBAL NEST IN CASE OF
INVALID INFORMATION FROM THE CUSTOMER
Customers expressly undertake to provide to Delite Global Nest only correct
and valid information while requesting for any services under these Terms, and
not to make any misrepresentation of facts at all. Any default on part of the
Customer would vitiate these Terms and shall disentitle the Customer from
availing the services from Delite Global Nest.
In case Delite Global Nest discovers or has reasons to believe at any time during
or after receiving a request for services from the Customer that the request for
services is either unauthorised or the information provided by the Customer is
not correct or that any fact has been misrepresented by the Customer, Delite
Global Nest in its sole discretion shall have the unrestricted right to take any
steps against the Customer(s), including cancellation of the bookings, etc.
without any prior intimation to the Customer(s). In such an event, Delite Global
Nest shall not be responsible or liable for any loss or damage that may be
caused to the Customer(s) as a consequence of such cancellation of booking or
services.
The Customer unequivocally indemnifies Delite Global Nest of any such claim
or liability and shall not hold Delite Global Nest responsible for any loss or
damage arising out of measures taken by Delite Global Nest for safeguarding its
own interest and that of its genuine Customers. This would also include Delite
Global Nest denying/cancelling any bookings on account of suspected fraud
transactions.
LOSS OF PERSONAL DATA
Delite Global Nest shall not be liable in case of loss of any data provided by you
either stored in your account or any other part of our Platforms. It is your job to
create backup copies and replace any information you provide to us at your
expense.
You must ensure that you have continued access to your email id that you
provide to us while registering. In the case of discontinued access to an email
ID, you must duly transfer your account to another email address before losing
access to the old email address. (e.g. in the case of changing employer). Delite
Global Nest shall not be liable in case of loss of access to our Platforms or any
data stored within it on this account.
If you install any software or enable any service that stores information from
our Platforms on any mobile device or computer, it is your responsibility, prior
to transfer or disposal of such device, to remove your information or otherwise
disable access to such software or service, in order to prevent unauthorised
access to your information or account.
YOUR ACCOUNT AND PASSWORD
When you register with our Platforms, you must take appropriate measures to
safeguard your account information and sensitive information like the password.
You will be responsible for all use of our Platforms by you, anyone using your
password and login information (with or without your permission). If you have
reason to believe that your account is no longer secure (e.g., loss, theft or
unauthorised disclosure or use of your information or computer or mobile
device used to access our Platforms), you must promptly change your Personal
information that is affected. It is the duty of the Customer to notify Delite
Global Nest immediately in writing of any unauthorised use of their password
or account or any other breach of security. Delite Global Nest will not be liable
for any loss that may be incurred by the Customer as a result of unauthorised
use of his password or account, either with or without his knowledge.
Customers shall not use anyone else’s password at any time.
VIRUSES, HACKING OR UNAUTHORISED ACCESS
We do not guarantee that our Platforms will be secure or free from viruses,
worms, bugs, Trojan horses, or any other malicious codes which could have a
destructive, vitiating, disruptive or other negative impacts. You are responsible
for configuring your information technology, computer programs, and devices
in order to access our Platforms. You should use your own virus protection
software.
You must not use any robot, spider, other automatic devices, or manual process
to monitor or copy our Platforms or the content contained herein (screen
scraping) without our prior expressed written permission. You must not use any
device, software or routine to interfere or attempt to interfere with the proper
working of our Platforms or any listing, offer or transaction being conducted on
our Platforms. You agree that you will not take any action that imposes an
unreasonable or disproportionately large load on our infrastructure.
You must not misuse our Platforms by knowingly or unknowingly introducing
viruses, Trojan horses, worms, logic bombs or other material which is malicious
or technologically harmful. You must not attempt to gain unauthorised access to
our Platforms, the server on which our Platforms are stored or any server,
computer or database connected to our Platforms. You must not attack our site
via a denial-of-service attack or a distributed denial-of-service attack. By
breaching this provision, you would commit a criminal offence. In the event of
such misuse, breach or abuse of our Platforms, your right to use our Platforms
will cease immediately. We will report any such breach to the relevant law
enforcement authorities and we will co-operate with those authorities by
disclosing your identity to them.
ADVERTISERS ON DELITE GLOBAL NEST
Delite Global Nest may display advertisements and other content (hereby
collectively referred to as “Ads”) on certain portions on its Platforms. The
content and representation of such Ads is not in control of Delite Global Nest
and is controlled directly by a third party. Delite Global Nest is not responsible
for any errors, omissions or representations on any of the Ads. Delite Global
Nest does not endorse any advertiser on its web pages in any manner. The
Customers are requested to verify the accuracy of all information on their own
before undertaking any reliance on such information.
OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS
We, along with our corporate affiliates, the Travel Providers, and other licensors
own all of the text, images, software, trademarks, service marks or other
material contained on our Platforms. You must not copy or transmit any of the
material except for your personal, non-commercial use. All copyright,
trademark and other proprietary rights notices presented on our Platforms must
appear on all copies you print. Your use of and access to our Platforms does not
grant you any license or right to use any of the marks included on our Platforms.
Any kind of copying, duplication, distribution, commercial exploitation,
modification, adding and/or deletion is prohibited, including the integration of
any content on external websites.
We respect the intellectual property rights of others and we prohibit Customers
from uploading, posting or otherwise transmitting any materials that violate
another person’s intellectual property rights on our Platforms. If you believe that
your trademark or copyright rights have been violated, please send us a written
notification to our address mentioned in the Contact Us section.
LINKING TO OUR SITE
You may link to our homepage, provided you do so in a way that is fair and
legal and does not damage our reputation or take advantage of it. You must not
establish a link in such a way as to suggest any form of association, approval or
endorsement on our part where none exists. You must not establish a link to our
Platforms in any website that is not owned by you. Our Platforms must not be
framed on any other site, nor may you create a link to any part of our Platforms
other than the homepage. We reserve the right to withdraw linking permission
without notice. If you wish to make any use of content on our site other than
that set out above, you must take permissions from us in writing.
EXTERNAL LINKS
Our Platforms may contain links to other websites that we do not operate or
control and for which we are not responsible. We provide these links for your
reference and convenience and do not endorse the contents of other websites
and accept no responsibility for them or for any loss or damages that may arise
from your use of them. You should refer to the separate Terms of use, privacy
policies, and other rules posted on other websites before you use them. You
agree not to create a link from any website, including any website controlled by
you, to our Platforms.
COMPENSATION
You agree to defend and fully compensate Delite Global Nest and any of their
officers, directors, employees and agents from and against any claims, causes of
action, demands, recoveries, losses, damages, fines, penalties or other costs or
expenses of any kind or nature, including but not limited, to reasonable legal
and accounting fee, brought by third parties as a result of:
Your breach of these Terms of Use or the documents referenced herein;
Your violation of any applicable law including but not limited to
violation of intellectual property rights of a third party;
Your use of this Website.
INDEMNIFICATION
Customers agree to indemnify, defend and hold harmless Delite Global Nest
and its Platforms and the respective lawful successors and assigns from and
against any and all losses, liabilities, claims, damages, costs and expenses
(including reasonable legal fee and disbursements in connection therewith and
interest chargeable thereon) asserted against or incurred by Delite Global Nest
and/or its affiliates, partner websites and their respective lawful successors and
assigns that arise out of, result from, or may be payable by virtue of, any breach
or non-performance of any representation, warranty, covenant or agreement
made or obligation to be performed by the Customer pursuant to these Terms.
Customers shall be solely and exclusively liable for any breach of any country
specific rules and regulations or general code of conduct and Delite Global Nest
cannot be held responsible for the same.
RELATIONSHIP
None of the provisions of any agreement, terms and conditions, notices, or the
right to use our Platforms by Customers contained herein or any other section or
pages of our Platforms or its partner websites, shall be deemed to constitute a
partnership between the Customer and Delite Global Nest and no party shall
have any authority to bind or shall be deemed to be the agent of the other in any
way.
LEGAL JURISDICTION
These Terms are governed by and shall be construed in accordance with the
laws of the Republic of India and any dispute shall exclusively be subject to the
jurisdiction of the appropriate Courts situated at Mumbai, India.
SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable in
whole or in part, such invalidity or unenforceability shall attach only to such
provision or part of such provision and the remaining part of such provision and
all other provisions of these Terms shall continue to be in full force and effect.
CHANGES TO THESE TERMS AND OUR PLATFORMS
We may revise these Terms for any reason at any time, by amending this page.
Delite Global Nest is not liable to communicate changes in these Terms to
whomsoever. Please review these Terms periodically for changes, as they are a
binding on you. If you object to any provision of these Terms or any subsequent
modifications to these Terms or become dissatisfied with our Platforms in any
way, you can immediately terminate use of our Platforms. By continuing use of
our Platforms following the posting of modified Terms, you confirm to accept
these Terms of use and agree to comply with them.
Delite Global Nest